{"id":56,"date":"2022-05-17T23:30:01","date_gmt":"2022-05-18T04:30:01","guid":{"rendered":"https:\/\/www.arematesp.org\/?page_id=56"},"modified":"2022-05-20T02:24:09","modified_gmt":"2022-05-20T07:24:09","slug":"pqr","status":"publish","type":"page","link":"https:\/\/www.arematesp.org\/?page_id=56","title":{"rendered":"PQR"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbHeader\u00bb _builder_version=\u00bb4.17.4&#8243; use_background_color_gradient=\u00bbon\u00bb background_color_gradient_stops=\u00bbrgba(0,0,0,0.71) 0%|rgba(0,0,0,0) 100%\u00bb background_color_gradient_overlays_image=\u00bbon\u00bb background_color_gradient_start=\u00bbrgba(0,0,0,0.71)\u00bb background_color_gradient_end=\u00bbrgba(0,0,0,0)\u00bb background_image=\u00bbhttps:\/\/www.arematesp.org\/wp-content\/uploads\/2022\/05\/Header-PQR.jpg\u00bb custom_padding=\u00bb5vw||0vw||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb||175px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.17.4&#8243; header_font=\u00bbRaleway|900|||||||\u00bb header_text_color=\u00bb#FFFFFF\u00bb header_font_size=\u00bb100px\u00bb max_width=\u00bb900px\u00bb header_font_size_tablet=\u00bb50px\u00bb header_font_size_phone=\u00bb32px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h1 style=\"text-align: center;\">PQR<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; use_custom_gutter=\u00bbon\u00bb gutter_width=\u00bb1&#8243; background_color_2=\u00bb#FFFFFF\u00bb padding_top_2=\u00bb30px\u00bb padding_right_2=\u00bb30px\u00bb padding_bottom_2=\u00bb30px\u00bb padding_left_2=\u00bb30px\u00bb padding_top_bottom_link_2=\u00bbtrue\u00bb padding_left_right_link_2=\u00bbtrue\u00bb admin_label=\u00bbContact\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f3f7f0&#8243; background_enable_image=\u00bboff\u00bb background_position=\u00bbtop_center\u00bb custom_padding=\u00bb||6px||false|false\u00bb global_colors_info=\u00bb{}\u00bb custom_margin=\u00bb||-3px|||\u00bb][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.17.4&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb96%\u00bb max_width=\u00bb1306px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.17.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.17.4&#8243; text_font=\u00bbRaleway|600|||||||\u00bb text_text_color=\u00bb#000000&#8243; text_line_height=\u00bb1.8em\u00bb max_width=\u00bb800px\u00bb animation_style=\u00bbfade\u00bb text_font_size_tablet=\u00bb14px\u00bb text_font_size_phone=\u00bb12px\u00bb text_font_size_last_edited=\u00bbon|phone\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb text_font_size__hover_enabled=\u00bbon|desktop\u00bb]<\/p>\n<p style=\"text-align: left;\"><strong><span style=\"color: #339966;\">\u00bfQu\u00e9 es una P.Q.R.?<\/span><\/strong><\/p>\n<div class=\"elementor-element elementor-element-b9f34f6 elementor-widget elementor-widget-text-editor\" data-id=\"b9f34f6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p style=\"text-align: justify;\">Todas las personas tienen permiso a presentar peticiones respetuosas a las autoridades por motivos de inter\u00e9s general o particular y a obtener pronta soluci\u00f3n.<\/p>\n<p style=\"text-align: justify;\">Las\u00a0<strong>PQR\u00b4s<\/strong>\u00a0(Peticiones, Quejas y Recursos), son las actividades b\u00e1sicas del proceso de servicio al cliente desarrolladas en las oficinas comerciales que responden a las necesidades de los clientes.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.17.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.17.4&#8243; text_font=\u00bbRaleway|600|||||||\u00bb text_text_color=\u00bb#000000&#8243; text_line_height=\u00bb1.8em\u00bb max_width=\u00bb800px\u00bb animation_style=\u00bbfade\u00bb text_font_size_tablet=\u00bb14px\u00bb text_font_size_phone=\u00bb12px\u00bb text_font_size_last_edited=\u00bbon|phone\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb text_font_size__hover_enabled=\u00bbon|desktop\u00bb]<\/p>\n<p style=\"text-align: left;\"><strong><span style=\"color: #339966;\">Petici\u00f3n:<\/span><\/strong><\/p>\n<div class=\"elementor-element elementor-element-b9f34f6 elementor-widget elementor-widget-text-editor\" data-id=\"b9f34f6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p style=\"text-align: justify;\"><span>Es una solicitud verbal o escrita que se dirige a una entidad y\/o servidor publico, con el prop\u00f3sito de requerir su intervenci\u00f3n en un asunto puntual y concreto. la petici\u00f3n puede ser una solicitud, una informaci\u00f3n o una sugerencia.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.17.4&#8243; text_font=\u00bbRaleway|600|||||||\u00bb text_text_color=\u00bb#000000&#8243; text_line_height=\u00bb1.8em\u00bb max_width=\u00bb800px\u00bb animation_style=\u00bbfade\u00bb text_font_size_tablet=\u00bb14px\u00bb text_font_size_phone=\u00bb12px\u00bb text_font_size_last_edited=\u00bbon|phone\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb text_font_size__hover_enabled=\u00bbon|desktop\u00bb]<\/p>\n<p style=\"text-align: left;\"><strong><span style=\"color: #339966;\">Queja<\/span><\/strong><\/p>\n<div class=\"elementor-element elementor-element-b9f34f6 elementor-widget elementor-widget-text-editor\" data-id=\"b9f34f6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p style=\"text-align: justify;\"><span>Es una solicitud verbal o escrita que se dirige a una entidad y\/o servidor publico, con el prop\u00f3sito de requerir su intervenci\u00f3n en un asunto puntual y concreto. la petici\u00f3n puede ser una solicitud, una informaci\u00f3n o una sugerencia.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.17.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.17.4&#8243; text_font=\u00bbRaleway|600|||||||\u00bb text_text_color=\u00bb#000000&#8243; text_line_height=\u00bb1.8em\u00bb max_width=\u00bb800px\u00bb animation_style=\u00bbfade\u00bb text_font_size_tablet=\u00bb14px\u00bb text_font_size_phone=\u00bb12px\u00bb text_font_size_last_edited=\u00bbon|phone\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb text_font_size__hover_enabled=\u00bbon|desktop\u00bb]<\/p>\n<p style=\"text-align: left;\"><strong><span style=\"color: #339966;\">Recurso<\/span><\/strong><\/p>\n<div class=\"elementor-element elementor-element-b9f34f6 elementor-widget elementor-widget-text-editor\" data-id=\"b9f34f6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p style=\"text-align: justify;\"><span>Petici\u00f3n de revisi\u00f3n de un acto definitivo (Respuesta a una PQR) realizada por la misma administraci\u00f3n que lo dict\u00f3, a fin de obtener la modificaci\u00f3n, renovaci\u00f3n o invalidaci\u00f3n de dicha desaficione.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.17.4&#8243; text_font=\u00bbRaleway|600|||||||\u00bb text_text_color=\u00bb#000000&#8243; text_line_height=\u00bb1.8em\u00bb max_width=\u00bb800px\u00bb animation_style=\u00bbfade\u00bb text_font_size_tablet=\u00bb14px\u00bb text_font_size_phone=\u00bb12px\u00bb text_font_size_last_edited=\u00bbon|phone\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb text_font_size__hover_enabled=\u00bbon|desktop\u00bb]<\/p>\n<p style=\"text-align: left;\"><strong><span style=\"color: #339966;\">Solicitud de Indemnizaci\u00f3n<\/span><\/strong><\/p>\n<div class=\"elementor-element elementor-element-b9f34f6 elementor-widget elementor-widget-text-editor\" data-id=\"b9f34f6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p style=\"text-align: justify;\">Es una inconformidad verbal o escrita presentada por un usuario por la no prestaci\u00f3n o por la deficiencia de un servicio a cargo de la empresa.<\/p>\n<p>Nuestros tiempos de respuesta para todas las Peticiones, Quejas y Recursos son de m\u00e1ximo 15 d\u00edas h\u00e1biles, como lo establece la ley 1369 de 2009.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.17.4&#8243; _module_preset=\u00bbb0bf5418-994a-43d1-aef8-7d7c6764119d\u00bb header_font=\u00bbRaleway|700|||||||\u00bb header_text_color=\u00bb#62a361&#8243; header_font_size=\u00bb59px\u00bb header_font_size_tablet=\u00bb50px\u00bb header_font_size_phone=\u00bb32px\u00bb header_font_size_last_edited=\u00bbon|desktop\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb header_font_size__hover_enabled=\u00bbon|desktop\u00bb header_font_size__hover=\u00bb59px\u00bb]<\/p>\n<h1>Ponte en Contacto con nosotros<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2&#8243; 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_builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_image src=\u00bbhttps:\/\/www.arematesp.org\/wp-content\/uploads\/2022\/05\/6-2.jpeg\u00bb title_text=\u00bb6&#8243; _builder_version=\u00bb4.17.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00bb4.17.4&#8243; text_font=\u00bbRaleway|600|||||||\u00bb text_text_color=\u00bb#000000&#8243; text_font_size=\u00bb17px\u00bb text_line_height=\u00bb1.8em\u00bb max_width=\u00bb800px\u00bb animation_style=\u00bbfade\u00bb text_font_size_tablet=\u00bb14px\u00bb text_font_size_phone=\u00bb12px\u00bb text_font_size_last_edited=\u00bbon|phone\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb text_font_size__hover_enabled=\u00bbon|desktop\u00bb text_font_size__hover=\u00bb17px\u00bb]<\/p>\n<p style=\"text-align: left;\"><strong><span style=\"color: #339966;\">HORARIO DE ATENCI\u00d3N<\/span><\/strong><\/p>\n<div class=\"elementor-element elementor-element-b9f34f6 elementor-widget elementor-widget-text-editor\" data-id=\"b9f34f6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p style=\"text-align: justify;\"><strong>Lunes a viernes : <\/strong><span>7:00 am a 12:00pm<\/span><br \/><span>Y de 2:00pm a 5:00pm<\/span><br \/><span>S\u00e1bados 8:00am a 12:00m<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.17.4&#8243; 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Todas las personas tienen permiso a presentar peticiones respetuosas a las autoridades por motivos de inter\u00e9s general o particular y a obtener pronta soluci\u00f3n. Las\u00a0PQR\u00b4s\u00a0(Peticiones, Quejas y Recursos), son las actividades b\u00e1sicas del proceso de servicio al cliente desarrolladas en las oficinas comerciales que responden a las necesidades de los clientes. 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